73 / 156
STAKEHOLDER ENGAGEMENT
Stakeholder strategy
Q
Consider best-practice principles when reviewing solutions
Q
Explore how innovation and technology can support
competitiveness
Q
Ensure the safety and security of shoppers/tenants/employees
within the scope of shopping centre management and their
respective service providers
Q
Engage with stakeholders to enhance the risk management process
Q
Engage with local communities to enhance corporate social
investment
Q
Enhance the execution of corporate social investment
Q
BBBEE/employment equity: to achieve steady improvement
Q
Ensure a succession plan for senior management is in place
Q
Undertake social due diligence/impact assessments to determine
potential social impact
We continually engage with our stakeholders:
employees, investors, financiers, local
communities, tenants and suppliers to
determine their issues and communication
needs. We then respond appropriately.
Stakeholder engagement, issues and concerns
Key stakeholders in our group are shown below. For a fuller
understanding, we have included ongoing material issues.
INTERNAL
Tenants: Ongoing material issues:
Q
Tenant mix improvement,
Q
initiatives to enhance the shopping experience and
attract shoppers,
Q
changes in consumer spending,
Q
increased competition,
Q
rental escalation,
Q
rising operating and municipal costs,
Q
tenant location in mall,
Q
mall cleanliness,
Q
mall security,
Q
mall maintenance,
Q
tenant/landlord communication, and
Q
supply of electricity.
Employees:Ongoing material issues:
Q
Career development and training,
Q
equity participation, and
Q
BBBEE.
Shoppers: Ongoing material issues:
Q
Access to shopping centre,
Q
mall cleanliness,
Q
mall maintenance,
Q
the role of security, and
Q
retail and entertainment offering.
EXTERNAL
Investors and
financiers:
Ongoing material issues:
Q
GDP,
Q
economic growth,
Q
consumer spend with tenants,
Q
interest rates on cost of funding,
Q
competition from new developments close to our
shopping centres,
Q
exposure to the rest of sub-Saharan Africa, and
Q
changes in exchange rates.
Investors:
Ongoing material issues:
Q
Distribution growth,
Q
strategy execution,
Q
portfolio growth,
Q
capital appreciation,
Q
accessibility of leadership,
Q
timely information on key developments,
Q
exposure to sub-Saharan Africa,
Q
succession, and
Q
corporate governance.
Financiers:
Ongoing material issues:
Q
Solvency and liquidity,
Q
timeous servicing of debt (DCM),
Q
portfolio value, and
Q
credit rating.
OPERATIONAL
Suppliers:
Ongoing material issues:
Q
Timely payment,
Q
fair business practices, and
Q
lack of skills affecting their ability to deliver service.
Government, regulators: Ongoing material issues:
Q
Employment equity,
Q
environmental impact,
Q
taxation,
Q
compliance,
Q
adherence to JSE Listings Requirements, and
Q
company legislation.
Local communities:
Ongoing material issues:
Q
Socio-economic development,
Q
environmental impact, and
Q
responsible corporate citizenship.
Industry associations:
Ongoing material issues:
Q
Introduction of new legislation,
Q
global and local industry trends, and
Q
sector-specific issues.
STAKEHOLDER ANALYSIS
ANNEXURES
71
Hyprop Investments Limited
Integrated Report 2015