Our stakeholders
Building sustainable relationships with our stakeholders is critical to delivering returns for investors and
meaningful experiences for our shoppers. Our ability to successfully create value is based on the quality of our
relationships with our stakeholders.
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Their needs and expectations
- Attracting shoppers
- Increasing foot count
- Improving the quality and sustainability of shopping
centres
- Reducing the cost of occupancy
Engagements
- Marketing projects and events
- Optimising tenant mix
- Spent R203m on refurbishments, new equipment and sustainable technology
- R9m spent on tenant installations
- R455m Covid-19 rent relief for tenants
- SA R242m
- EE R191m
- SSA R22m
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Their needs and expectations
- Compliance with regulations
Engagements
- Submission of all applicable statutory reports / returns
- Compliance with relevant acts and regulations
- Participation in professional bodies and industry
organisations
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Hyprop’s stakeholder programme allows for structured and constructive engagements at appropriate
levels of the organisation. Through our interactions we can identify their priorities, interests, concerns
and expectations. Feedback received through these interactions informs our strategic response.
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Their needs and expectations
- Long-term sustainable total returns
- Conservative balance sheet and debt management
- Governance
- Compliance with bank covenants
Engagements
- Transparent, accurate, meaningful and timely reporting
- Investor perception poll
- One-on-one meetings
- Annual and interim results presentations
- Pre-close presentations
- Site visits
- Weekly meetings with major lenders
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Their needs and expectations
- Sustainable partnerships
- Clear and fair contracting terms
- Timely payments
Engagements
- Fair business practices and tender processes
- Efficient contract management
- Employee surveys and performance evaluation
- Moving towards improved BBBEE procurement profile
and supporting enterprise development initiatives
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- 77% total waste by volume recycled
- FTSE4Good constituent
- Participation in inaugural South African Bio Diversity Project (BDP)
- 6th successive participation in GRESB & submission to CDP (carbon submission)
- 5-Star Greenstar rating for Canal Walk
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Their needs and expectations
- Support vulnerable communities
- Resource conservation
- Meaningful, safe and authentic shopping experience
Engagements
- Regular foundation events and fundraising activities
- Education and community upliftment-focused projects
- Shopper surveys
- Monitoring and adapting to global retail trends
- Multiple social touchpoints throughout the portfolio
- Creating spaces where families can spend quality time
- Hosting different events to attract shoppers with varied interests
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