Hyprop Investments Limited Integrated annual report 2017

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Hyprop Investments Limited
Integrated annual report and consolidated financial statements2017
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Stakeholder
engagement continued
Stakeholder analysis
Ongoing focus areas Engagement Stakeholder expectations
Tenants ■■Tenant mix improvement
■■Initiatives to enhance the shopping
experience and attract shoppers
■■Changes in consumer spending
■■Increased competition
■■Rising operating and municipal costs
■■Mall cleanliness, security and maintenance
■■Tenant/landlord communication
■■Supply of electricity and water
■■On-site property teams
■■Print, web, social media, telephonic
communication
■■Events
■■One-on-one meetings
■■Increased security presence and
technology
■■Marketing projects and events to
increase footfall
■■Timely and accurate electricity
accounts
Employees ■■Remuneration policy
■■Company policy and code of ethics
■■Employee relationships
■■Skills retention
■■Succession planning
■■Career development and training
■■Employment equity
■■Quarterly employee newsletter
■■Email and telephonic communication
■■Induction, training and development
■■Employee events
■■Wellness days
■■Participation in Hyprop Foundation
initiatives
■■HR engagement meetings
■■Fair remuneration
■■Non-discrimination
■■Safe working environment
■■Ethical leadership
■■Competent management
■■Competent employees
■■Social media
Shoppers ■■Tenant mix improvement
■■Ongoing improvements to the shopping
experience
■■Mall cleanliness, maintenance
■■Role of security
■■Retail and entertainment offering
■■In-mall communication and signage
■■Mall website and social media pages
■■Varied tenant mix
■■Safe shopping environment
■■Social interaction
■■Convenient shopping
■■Unique experience
■■Free WiFi connectivity
Investors
and
financiers
■■Interest rates on funding
■■Competition from new developments
close to our shopping centres
■■Changes in exchange rates
■■Distribution growth
■■Strategy execution
■■Portfolio growth
■■Capital appreciation
■■Accessibility of management
■■Timely information on key developments
■■Exposure to sub-Saharan Africa
■■Exposure to South-Eastern Europe
■■Corporate governance
■■Ethical leadership
■■Solvency and liquidity
■■Timely debt servicing
■■Portfolio value
■■Credit rating
■■Annual report
■■Investor presentations
■■Roadshows
■■One-on-one meetings
■■JSE SENS announcements
■■Media announcements
■■Website
■■Site visits
■■Email notifications
■■Transparent, accurate, meaningful,
and timely communication
Suppliers ■■Fair business practices and lender processes
■■Sustainable partnerships
■■Lack of skills affecting their ability to
deliver service
■■Tender for proposals
■■Efficient contract management
■■Fair negotiation
■■Fair tender process
Government
and
regulators
■■Employment equity
■■Environmental impact
■■Tax compliance
■■Adherence to JSE Listings Requirements
■■Company legislation
■■BBBEE scorecard
■■Employment equity reports
■■Tax return
■■Compliance with regulations and laws
Local
communities
■■Socio-economic development
■■Environmental impact
■■Responsible corporate citizenship
■■Hyprop Foundation initiatives
■■Bursaries
■■Environmental initiatives
■■City improvement districts
■■Upliftment of communities around
our shopping centres