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Health and safety
Our policy is to create a safe and healthy working environment, with
procedures to manage occupational incidents and compensation claims
in line with legislation. In brief, we aim to:
Q
Provide a health and safety programme that is effective, of high
standard, and continuously reviewed and improved
Q
Comply with relevant statutory provisions for health, safety and
environmental matters that affect employees, customers,
contractors and the public
Q
Ensure all employees are properly informed of their responsibilities
for health, safety and environmental matters and discharge these
effectively
Q
Encourage employees to participate in preventing accidents and
preserving health
Q
Provide the resources and training to achieve these objectives.
Each shopping centre is responsible for executing this policy on site
through its operations manager. At group level, the national facilities
manager is responsible for bi-annual audit reports, drawing on reports
from each centre.
All centres conduct regular health and safety training for employees,
while third-party suppliers perform annual health and safety audits.
All construction projects have health and safety consultants who
represent Hyprop and monitor activities on site regularly. On large
and complex projects such as Rosebank Mall, the contractor has
its own health and safety officer managing contractor teams and
subcontractors.
There were no serious casualties or injuries during the year at any of
our properties or projects.
INTELLECTUAL CAPITAL
Organisation knowledge, systems and procedures
Q
Parking and foot counters are centrally monitored across the
portfolio. This reduces downtime and improves efficiencies, while
reporting is automated and can be customised. In terms of footfall,
counters monitor the directional flow of shoppers in addition to
the number of feet entering at respective entrances. Understanding
directional flow assists in optimally locating tenants and improving
the general flow of the mall
Q
Increased use of social media to connect with shoppers – including
smartphone apps, and high-speed wi-fi at centres
Q
Single integrated electronic property management system with
multiple benefits:
– Financial data (including accounting, leasing and retail
information for all properties in our portfolio) centrally stored
using MDA Property Manager
– Data is hosted on MDA cloud service so it can be securely
accessed anywhere in the world on any device with internet
access, including mobile devices
– Processes and procedures can be standardised and controlled
more effectively, while built-in redundancy and disaster recovery
planning ensure data will not be lost and be easily accessible
– External data hosting reduces the cost and maintenance of
expensive computer equipment
– From a management perspective, the financial performance of
each property, multiple properties or entire portfolio can be
easily reviewed
– Tenant and lease-related data can be viewed and compared
throughout the portfolio
Q
Information technology (IT): Hyprop understands both the benefits
and risks of technology in its business. To ensure IT supports our
strategic goals, we invest prudently against specified criteria and
manage these systems closely to ensure optimal benefit. Oversight
vests with executive management and is monitored by appropriate
board committees. The strength and suitability of our IT processes
is reflected in the application of the criteria of King III and the IoD’s
governance assessment instrument.
HIV/Aids
Number of employees and contractors who were
able to access and receive voluntary counselling and
testing (VCT) for HIV/Aids
247
Number of employees and contractors tested for
HIV/Aids
200
HIV/Aids prevalence rate among employees (%)
5
HIV/Aids remains an issue in South Africa that could affect the
wellbeing of our employees, leading to emotional distress,
absenteeism, employee turnover and lower productivity. As a formal
risk assessment found the impact of HIV/Aids on the group to be
negligible, Hyprop does not have targets for addressing its direct
impact, nor does it have strategies for addressing indirect business risks
(eg effect on customer base/supply chain).
Our formal HIV/Aids policy, reviewed annually, provides guidelines
on creating a non-discriminatory workplace, dealing with HIV testing,
confidentiality and disclosure, providing equitable employee benefits,
dealing with dismissal and managing grievance procedures. It also
ensures affected employees’ rights to confidentiality.
Where employees willingly disclose their status, Hyprop encourages
openness, acceptance and support.
Every year, HIV/Aids awareness days are held at each centre office
by professional nurses, with an external healthcare service provider
conducting voluntary counselling and testing programmes. This offers
the opportunity to test for HIV, cholesterol and stress levels.
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Hyprop Investments Limited
Integrated Report 2015