Stakeholder engagement
Engaging with stakeholders (employees, investors, financiers, local communities, tenants and suppliers) is a critical part of our business strategy. Our priority is to determine their needs and respond appropriately.
Stakeholder strategy
- Ensure the safety and security of shoppers/tenants/employees, to the extent possible shopping centre management and their service providers
- Engage with analysts, tenants, financiers, regulators and local communities regarding risks and possible ways to mitigate them.
- Engage with local communities to enhance corporate social investment
- Broad-based black economic empowerment (BBBEE)/employment equity: achieve steady improvement
- Ensure a succession plan for senior management is in place.
| Stakeholder analysis |
|
ONGOING FOCUS AREAS |
STAKEHOLDER ENGAGEMENT |
|
|
|
|
|
|
|
|
|
|
|
|
| Tenants |
|
- Tenant mix improvement
- Initiatives to enhance the shopping experience and attract shoppers
- Changes in consumer spending
- Increased competition
|
- Rising operating and municipal costs
- Mall cleanliness, security and maintenance experience and attract shoppers
- Tenant/landlord communication
- Supply of electricity and water
|
- On-site property teams
- Print, web, social media, telephonic communication
- Events
- One-on-one meetings
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Employees |
|
- Career development and training
- Equity participation
- Short-term and long-term incentives
- Remuneration policy
- Health and safety policy
|
|
- Quarterly staff newsletter
- Email and telephonic communication
- Intranet
- Induction, training and development
|
- Events
- Wellness days
- Participation in Hyprop Foundation events
|
|
|
|
|
|
|
|
|
|
|
|
|
| Shoppers |
|
- Tenant mix improvement
- Ongoing improvements to shopping experience
- Mall cleanliness, maintenance
- Role of security
- Retail and entertainment offering
|
|
- Mall branding
- Mall website and social media pages
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Investors
and financiers |
|
- Interest rates on funding
- Competition from new developments
close to our shopping centres
- Changes in exchange rates
- Distribution growth
- Strategy execution
- Portfolio growth
- Capital appreciation
- Accessibility of management
|
- Timely information on key developments
- Exposure to sub-Saharan Africa
- Exposure to South-Eastern Europe
- Succession
- Corporate governance
- Solvency and liquidity
- Timely servicing of debt
- Portfolio value
- Credit rating
|
- Investor presentations
- Roadshows
- One-on-one meetings
- JSE SENS announcements
- Media announcements
- Website
|
- Surveys
- Site visits
- Annual report
- Marketing material
- Email notifications
|
|
|
|
|
|
|
|
|
|
|
|
|
| Suppliers |
|
- Timely payment
- Fair business practices
|
- Lack of skills affecting their ability to
deliver service
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Government and regulators |
|
- Employment equity
- Environmental impact
- Taxation
|
- Compliance
- Adherence to JSE Listings Requirements
- Company legislation
|
- BBBEE scorecard
- Employment equity reports
- Tax return
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Local communities |
|
- Socio-economic development
- Environmental impact
- Responsible corporate citizenship
|
|
- Hyprop Foundation initiatives
- Bursaries
- Environmental initiatives
- City improvement districts
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Industry
associations |
|
- Introduction of new legislation
- Global and local industry trends
- Sector-speciļ¬c issues
|
|
- Formal responses to policy and regulation
|
|
